Janie Mann
IT Business Analyst - CoServ 
MUGM Committee Chairman

I started my career with CoServ, an electric and gas cooperative based in North Texas, in 2010 as a Customer Service Rep. This is the role where I began to build my foundation of industry knowledge and appreciation for the people that we do our business for. Then, on to Construction Management & Logistics where we were responsible for work management for all electric and gas projects throughout the entire construction and closing process. It was in this role that I gained an appreciation of the work being done in the field in such challenging working conditions. In 2016, CoServ moved from the use of a home-grown system for work management to Maximo 7.6. I have been involved with the implementation from the very beginning and have seen the system grow from less than 100 internal users to over 1000 internal and external combined. None of this possible without the introduction of mobile accessibility.  

I pride myself on the ability to provide connection and clarity needed for effective user adaption to new processes and technologies. Change management techniques, gaining a mutual respect between the technical side and user side, and a significant amount of patience is key. I look forward to bringing this expertise to the MUGM user community. Experience also includes projects to integrate Maximo and GIS Designer; integration with material supplier; and numerous system upgrades and enhancements.


Shawn Harding
Director, Facility Services - The University of Kansas

Shawn has served in increasingly responsible leadership roles with the university of Kansas for the past 10 years.  Now as Director of Facilities Services, he uses his practical, methodical and ‘think outside the box’ approaches to complicated issues to help achieve operational efficiency and maximize reliability despite decreasing resource availability.  Shawn has presented nationally on the importance of a robust CMMS (Computerized Maintenance Management System) and how to leverage that data to affect operations in higher education institutions.

Maximo:  Shawn is co-architect of KU’s re-implemented Maximo system and was chief distributor and trainer in the transition to a mobile Maximo solution for KU’s maintenance workforce in 2013.

Shawn earned his BS from Kansas State University, is an Eagle Scout, devoted husband and father of three.

Chet Johnson

Supply Chain EAM Technology Business Owner - Duke Energy



My 38-year career at Duke has spanned from Distribution Engineering to Resource Management to Supply Chain Management and now as the Lead Technology Consultant for the Maximo and mobile product suite. I am currently leading a team to redesign our mobile solution to an iPhone platform to provide true tactical mobility to the field performer. Prior to that I was the Supply Chain lead for the mobile design team, the lead for the Supply Chain implementation of Maximo for Generation, Transmission and Distribution business units, along with the development of a new mobile warehousing solution across a five-state deployment. Prior to that, I managed 21 Field Operation warehouses and a Distribution Center warehouse in the Carolinas. My current consultant role provides guidance and direction to the Supply Chain business unit at Duke Energy to enhance the use of the Maximo and mobile product line.


Patrick McBurney 
Senior Consultant, Business Analysis - Cardinal Health

30+ years experience in supporting IT Manufacturing applications.  Of which, the last 18 years were supporting Maximo Implementations, configurations & upgrades in the Medical Manufacturing environment.   Experience also includes several corporate acquisition & divestures triggering heavy database work and merging/standardizing business process.  Now supporting Maximo V7.6.1.2 with 16 sites implemented and plans to roll out to an additional 15+ sites in the next several years.  Current projects also include implementation of Maximo Asset health module, IoT sensors to monitor vibration & temperature of our Assets & implementation of a custom iOS based Maximo WO application geared specifically towards the technician updating work order activity and reviewing work history while at the job site.


Scott Smith, PE
Site Manager - Skookum

Scott is the Site Manager for Skookum’s North Sound Base Operating Support Contract (NSBOSC) located at Naval Air Station Whidbey Island.  Skookum is a non-profit company that provides maintenance services – and has been a big user of Maximo mobility since 2013. After “quality team” and “solid processes”, mobility is the biggest gamechanger for the asset-intensive companies.  Coupled with full Maximo and emerged, practical technologies, dramatic improvements are possible over a phased approached.  That said, doing this – particularly making mobile work for the Technician – is challenging.  Skookum learns from other companies and willingly shares their projects as well.  

Summarized work history:

1985-2007:  Naval Civil Engineer Corps Officer stationed in many global locations performing maintenance, construction and contracting in support of Navy commands.  Involved with many system development and integration projects including:

  • Navy’s Public Works Maximo system starting in 1995 – led pilot site at San Diego

  • Integration of contract and project management systems with Maximo 

2008 – 2013:  NAS Whidbey Island Business Manager supporting the 50 squadrons and commands as part of the base staff.

2014 – 2015:  Maximo consultant (functional) for TRM – involved with several projects.

2016 to Present:  Site Manager for Skookum at NAS Whidbey – leads 130 person team maintaining $3B in assets (facilities, utilities, airfield, fleet, environmental).  Aggressive mobility usage:

  • 100 technicians utilize for paperless work, material, and reporting processes

  • Extensions for reliability and asset management capability

  • Leverage RPA, eCatalog integration, PowerBI, practical sensoring

  • Always learning from the best companies


Douglas Bilbruck
Assets Manager - Greater Orlando Aviation Authority 

Douglas’ career in Maximo (3.xx) began in Saint Louis in 1998 at a storm water and wastewater utility using the Work Order and Inventory applications. By 2003 he moved into a Planner/Scheduler role using Maximo (4.1) at a 100-acre wastewater and solids incineration facility that treats 120 million gallons average per day (MGD) with a design capacity of 250MGD. The utility heavily used the Inventory, Purchasing, Work Order Tracking, PM, Job Plan, and Assignment Manager Applications. Douglas then moved to a Maximo (7.1) Planner/Scheduler role in the Collection System Pump Station Division working with the US Army Corps on Mississippi River flood control. During this time, the Utility entered into a regulatory Consent Decree with the USEPA and Missouri DNR. This agreement led to a sizable expansion of the Asset Registry and the GIS mapping of assets in ESRI. The Utility had to maintain and record the assets and utilized DataSplice mobile to manage the PM workflow. Asset Management was expanded to meet the challenges of the Consent Decree and his role increased to Maximo (7.5) Asset Management Specialist. Douglas used his technical expertise in the installation, implementation, maintenance, and modification of the Asset Management Programs supporting Operations.

Currently, he is the Orlando International Airport Asset Facility Manager; with Maximo (7.6) he is responsible for growing the use of Maximo mobility across the airport campus. In 18 months, the Maintenance Department has transformed the paper work management program to mobile digital using DataSplice. Maintenance is preparing to consume a major expansion of assets with the addition of a new Terminal. These assets will be spatial using the ESRI - Maximo - DataSplice integrations to support maintenance. This program has already begun with the current operating terminals. The goal is the continuous expansion of Maximo EAM and mobility. 


Roy Cline
Senior IT Business System Analyst - Medtronic

I have been working with Maximo since 2004 when we implemented Maximo 5.2, I was working as a Preventive Maintenance Coordinator and lead the implementation for my site. I converted to the IT team two years later to lead the implementation of sequence sites.  I have assisted in the upgrade and validation of versions from 5.2 to 6.2, to 7.5, and finally to After the completion of the upgrade to I was able to configure and implement Maximo Everyplace for use by all our sites. 

Serisha Boyett
Lead Asset Information Analyst - New York Power Authority

As an Enterprise Asset Consultant, I oversee Maximo Work and Asset management and Mobile solution processes, from gathering requirements to bridging the gap between technical and administrative teams as a user advocate.  My skill in designing and implementing custom software for clients allows me to shape the future direction of products and consulting services.  My career with these solutions spans over 17 years with the Department of the Interior (National Park Service and Bureau of Reclamation) and New York Power Authority.


Throughout my career, I have taken on roles of increasing responsibility to become an IBM Maximo Functional Analyst and Mobile Business Analyst skillfully guiding businesses regarding the implementation of mission-critical projects in cybersecurity, policy development, and enterprise asset and mobile solution management.  In addition to effective change management, I play a vital role in proactively mitigating risks, resolving conflict, and ensuring teams' success through cross-functional collaboration and a unifying vision that aligns business operations with IT solutions.


My current position is with The New York Power Authority (NYPA) as the Lead Asset Information Analyst and Program Manager for NYPA's Mobile solution. 

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