IT Business Analyst - CoServ
MUGM Committee Chairman
I started my career with CoServ, an electric and gas cooperative based in North Texas, in 2010 as a Customer Service Rep. This is the role where I began to build my foundation of industry knowledge and appreciation for the people that we do our business for. Then, on to Construction Management & Logistics where we were responsible for work management for all electric and gas projects throughout the entire construction and closing process. It was in this role that I gained an appreciation of the work being done in the field in such challenging working conditions. In 2016, CoServ moved from the use of a home-grown system for work management to Maximo 7.6. I have been involved with the implementation from the very beginning and have seen the system grow from less than 100 internal users to over 1000 internal and external combined. None of this possible without the introduction of mobile accessibility.
I pride myself on the ability to provide connection and clarity needed for effective user adaption to new processes and technologies. Change management techniques, gaining a mutual respect between the technical side and user side, and a significant amount of patience is key. I look forward to bringing this expertise to the MUGM user community. Experience also includes projects to integrate Maximo and GIS Designer; integration with material supplier; and numerous system upgrades and enhancements.
Sr Business Technology Consultant - Tennessee Valley Authority
Regan started her career at TVA in 2012 as a Software Engineer intern. She spent her intern years working on TVA’s Maximo upgrade 6.2.3 to 7.5 project. During this time, she worked along side and supported multiple business units work and asset management programs through customization and configuration changes as well as automated testing.
In 2016 she moved on to a Mobility Program Manager role, where she provided governance and oversight of Maximo, in relation to enhancements, upgrades, and overall direction of system
processes. She was responsible for technology initiatives, projects and programs including acting as a liaison between the Transmission business unit and IT developing TVA’s Maximo Mobile applications.
In 2021, Regan moved on to be a Senior Business Technology Consultant for TVA’s Power Operations business unit on their Data Analytics & Technology team. Here, she continues to lead the Maximo Mobility effort as well as other continuous improvement technology projects.
Scott Smith, PE
Site Manager - Skookum
Scott is the Site Manager for Skookum’s North Sound Base Operating Support Contract (NSBOSC) located at Naval Air Station Whidbey Island. Skookum is a non-profit company that provides maintenance services – and has been a big user of Maximo mobility since 2013. After “quality team” and “solid processes”, mobility is the biggest gamechanger for the asset-intensive companies. Coupled with full Maximo and emerged, practical technologies, dramatic improvements are possible over a phased approached. That said, doing this – particularly making mobile work for the Technician – is challenging. Skookum learns from other companies and willingly shares their projects as well.
Summarized work history:
1985-2007: Naval Civil Engineer Corps Officer stationed in many global locations performing maintenance, construction and contracting in support of Navy commands. Involved with many system development and integration projects including:
Navy’s Public Works Maximo system starting in 1995 – led pilot site at San Diego
Integration of contract and project management systems with Maximo
2008 – 2013: NAS Whidbey Island Business Manager supporting the 50 squadrons and commands as part of the base staff.
2014 – 2015: Maximo consultant (functional) for TRM – involved with several projects.
2016 to Present: Site Manager for Skookum at NAS Whidbey – leads 130 person team maintaining $3B in assets (facilities, utilities, airfield, fleet, environmental). Aggressive mobility usage:
100 technicians utilize for paperless work, material, and reporting processes
Extensions for reliability and asset management capability
Leverage RPA, eCatalog integration, PowerBI, practical sensoring
Always learning from the best companies
Energy Supply GPA - DTE Energy
My career at Detroit Edison started in 2002 beginning as a power plant operator, the second half of my time in operations was spent as a control room supervisor. Next, I jumped over to the maintenance side of the house where I held roles in maintenance supervision and planning. I am currently a generation performance analyst with the DTE Energy Supply asset management team. We manage Energy Supply assets and digital management programs like Maximo, EzMax Mobile, and Akwire.
Lead Asset Information Analyst - New York Power Authority
As an Enterprise Asset Consultant, I oversee Maximo Work and Asset management and Mobile solution processes, from gathering requirements to bridging the gap between technical and administrative teams as a user advocate. My skill in designing and implementing custom software for clients allows me to shape the future direction of products and consulting services. My career with these solutions spans over 17 years with the Department of the Interior (National Park Service and Bureau of Reclamation) and New York Power Authority.
Throughout my career, I have taken on roles of increasing responsibility to become an IBM Maximo Functional Analyst and Mobile Business Analyst skillfully guiding businesses regarding the implementation of mission-critical projects in cybersecurity, policy development, and enterprise asset and mobile solution management. In addition to effective change management, I play a vital role in proactively mitigating risks, resolving conflict, and ensuring teams' success through cross-functional collaboration and a unifying vision that aligns business operations with IT solutions.
My current position is with The New York Power Authority (NYPA) as the Lead Asset Information Analyst and Program Manager for NYPA's Mobile solution.