I started my career with CoServ, an electric and gas cooperative based in North Texas, in 2010 as a Customer Service Rep. This is the role where I began to build my foundation of industry knowledge and appreciation for the people that we do our business for. Then, on to Construction Management & Logistics where we were responsible for work management for all electric and gas projects throughout the entire construction and closing process. It was in this role that I gained an appreciation of the work being done in the field in such challenging working conditions. In 2016, CoServ moved from the use of a home-grown system for work management to Maximo 7.6. I have been involved with the implementation from the very beginning and have seen the system grow from less than 100 internal users to over 1000 internal and external combined. None of this possible without the introduction of mobile accessibility.

I pride myself on the ability to provide connection and clarity needed for effective user adaption to new processes and technologies. Change management techniques, gaining a mutual respect between the technical side and user side, and a significant amount of patience is key. I look forward to bringing this expertise to the MUGM user community. Experience also includes projects to integrate Maximo and GIS Designer; integration with material supplier; and numerous system upgrades and enhancements.